Sustainable Supply Chain Excellence
Organisations need to achieve excellence. Guess post the Tom Peter's book, In Search of Excellence, 25 years back, the term seems to have made organisations aspire for - Excellence. Supply Chain excellence is critical initiative for achieving organisational excellence. But what is excellence? It simply means the customers of my product or service choose me ahead of my competitors. Even when they have a choice. You don't follow benchmarks, you create one. ( http://ageofdiscontinuity.blogspot.com/2009/06/supply-chain-excellence-and-relevance.html ) For sometime excellence was equated to Quality. Quality in turn was meetings specs. So excellence = meeting specs. The imitation of specs made the parameter redundant. It was so easy to meet the desired specs that competitors sooner than later made the organisation loose the competitive advantage. The product or service was thus 'commoditized'. If you can't differentiate, you can't claim excellence. So the revolution...