Showing posts from June, 2013

Customer Centric Vehicle Servicing

Ever experienced giving your vehcile for a routine servicing? I have to leave my car at the service station around 6 kms away, hop back home & then go back to collect the car at the scheduled time (which normally is 5-8-10 hrs from the time that i left the car) & that is not as great an anxiety as much as i have about 'did they really work on my car' for all that the service station was supposed to work on!! Staying back at the service station is not an alternative as I really don't know when will they work on the car & also have no time to spare for the whole day at the service station. On the other hand, the service station offers me the alternative to get my car picked up & dropped back. This eliminates a very minor issue which is blown too much out of proportion in the mind of the customer. A 30 minutes drive in the morning to drop the car is not as much an issue as much as i have about the 'quality of work done' on the car when i am not

Adopting to the Era of Stretched out Payments

My article; ‘ Adopting to the Era of Stretched out Payments’ is part of the attached May 2013 issue of Industry 2.0. You may like to click the link below to read the same  (Page 12) Happy reading!

Conceive to Commercialize - Accelerate Your New Product Development

Link to the slide pack used for the training program Conceive to Commercialize - Accelerate your New Product Development delivered at CII, CoE, Mumbai on 14-15th June  

Lean Manufacturing @ CG, Bhopal - Drives & Automation

Delivered a two day 'Gemba' Lean coaching session for Crompton Greaves. The link below would take you to the slide pack

Supply Chain Management for Future

A while back I delivered a public seminar on 'Supply Chain Management for Future' for an august audience of 70+ Supply Chain Professionals from multiple industries domains. The presentation that i used is on the link below; You may like to share your perspective & help me fine-tune my own thoughts on the topic.  

Reducing Supply Chain Barriers & Impact on GDP

Enabling Trade: Valuing Growth Opportunities ( a new report released by the World Economic Forum in collaboration with Bain & Company and the World Bank) finds that if all countries reduce supply chain barriers halfway to global best practice, global GDP could increase by 4.7% and world trade by 14.5%, far outweighing the benefits from the elimination of all import tariffs.   Some examples from the 18 country and sector case studies in the report include the following: In Brazil, managing customs paperwork for exports of agricultural commodities can take 12 times longer than in the European Union (a full day versus a couple of hours). Poor quality infrastructure services can increase the input material costs of consumer goods by up to 200% in certain African countries. Obtaining licenses and lack of coordination among regulatory agencies in the US lead to delays in up to 30% of chemical shipments for one company – each late shipment costs US$ 60,000 per day