Customer Centric Vehicle Servicing
Ever experienced giving your vehcile for a routine servicing? I have to leave my car at the service station around 6 kms away, hop back home & then go back to collect the car at the scheduled time (which normally is 5-8-10 hrs from the time that i left the car) & that is not as great an anxiety as much as i have about 'did they really work on my car' for all that the service station was supposed to work on!! Staying back at the service station is not an alternative as I really don't know when will they work on the car & also have no time to spare for the whole day at the service station. On the other hand, the service station offers me the alternative to get my car picked up & dropped back. This eliminates a very minor issue which is blown too much out of proportion in the mind of the customer. A 30 minutes drive in the morning to drop the car is not as much an issue as much as i have about the 'quality of work done' on the car when i am not ...